Refund and Returns Policy – Urban Meats
At Urban Meats, your satisfaction is our priority. We aim to provide fresh and hygienic chicken every time. However, if you are not happy with your order, please read our return and refund policy below:
Returns
Due to the perishable nature of our products, we do not accept returns once the order is delivered.
Refunds
We offer a full or partial refund in the following cases:
You received the wrong item.
The product was spoiled or damaged at the time of delivery.
There was a missing item in your order.
To request a refund, please contact us within 1 hour of delivery with photo/video proof.
Send details via WhatsApp or call: [Your Contact Number]
Refund Process
Approved refunds will be processed within 24–48 hours.
Refunds will be sent via UPI or the original payment method.
Important Notes:
We do not offer refunds for complaints made after 1 hour of delivery.
We may refuse a refund if we find the complaint to be invalid or without proof.
Thank you for trusting Urban Meats – Tinsukia.